Team Lead Csr
Velorium Pvt Ltd, Pakistan

Responsibilities: - This position is responsible for supporting; coaching; developing and supervising team of CSRs - Ability to guide individuals toward goal achievement using negotiation, teamwork / collaboration, motivation and staff development skills including the ability to act as a role model within the organization. - Ability to demonstrate innovation and good judgment / problem solving skills when making decisions. - Ability to establish a course of action for self and others to accomplish a specific goal while using appropriate resources. - Ability to coach, develops action plans, which maximize performance and provide effective feedback. - Proven ability to analyze and improve work processes and policies - Excellent customer service / support skills, ability to work well under pressure, professional demeanor and strong written and oral communication skills. - Must have proficiency with various software applications programs including Microsoft Word, and Excel.

Requirements: - Candidate must possess at least a Bachelor's/College Degree in any field, Call Centre Certification is a plus. - Minimum 2-3 years of experience as a team leader in a technical program