Call Center Representative

Call Center Representative
KamKaj, Pakistan

Experience
2 Years
Salary
20,000 - 30,000 PKR
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Graduation
Total Vacancies
5 Jobs
Posted on
Jul 28, 2021
Last Date
Sep 14, 2021
Location(s)

Job Description

Answer incoming calls and respond to customer’s emails

Management and resolve customer complaints

Sell products and place customer orders in the computer system

Identify and escalate issues to supervisors

Provide product and service information to customers

Research required information using available resources

Research, identify, and resolve customer complaints using applicable software

Process orders, forms, and application

Route calls to appropriate resources

Document all call information according to standard operating procedures

Recognize, document, and alert the management team of trends in customer calls

Follow up customer calls where necessary

Upsell products and services

Complete call logs and reports

Other duties as assigned

Job Specification

High school diploma or equivalent

Proficient in relevant computer applications

1-3 years of experience in a call center environment

Knowledge of customer service practices and principles

Excellent data entry and typing skills

Superior listening, verbal, and written communication skills

Ability to handle stressful situation appropriately

Job Rewards and Benefits

Incentive Bonus
Leaves
Provident Fund

KamKaj

Facilities Services - Karachi, Pakistan
© Copyright 2004-2024 Mustakbil.com All Right Reserved.