Call Center Representative
Anyphones, Pakistan

Job Description

• Answer incoming calls and respond to customers' emails.
• Management and resolve customer complaints
• Sell products and place customer orders in the computer system
• Identify and escalate issues to supervisors
• Provide product and service information to customers.
• Research required information using available resources
• Research, identify and resolve customer complaints using applicable software
• Process orders, forms, and application
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls

Check Job Description Please:

• Answer incoming calls and respond to customers' emails.
• Management and resolve customer complaints
• Sell products and place customer orders in the computer system
• Identify and escalate issues to supervisors
• Provide product and service information to customers.
• Research required information using available resources
• Research, identify and resolve customer complaints using applicable software
• Process orders, forms, and application
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls

Job Rewards and Benefits