Job Description
Answering phones from customers professionally and responding to customer inquiries and complaints.
Researching required information using accessible resources.
Handling and resolving customer complaints regarding product sales to customer service problems.
Providing customers with the organizations service and product information.
Processing forms, orders, and applications requested by the customers.
Identifying, escalating priority issues and reporting to the high-level management.
Routing inbound calls to the appropriate resources.
Following up complicated customer calls where required.
Completing call logs and call reports as necessary and updating them in the database.
Obtaining and evaluating all relevant data to handle complaints and inquiries.
Recording details of comments, inquiries, complaints, and actions taken.
Managing administration, communicating and coordinating with internal departments.
Job Specification
Technical expert in related computer applications.
Great communication skills as well as ability to work with others in close manner.
Good keyboard skills and impressive telephone etiquette.
Able to react effectively and calmly in emergencies
Able to maintain customer confidentiality.
Related product knowledge.