This person would be focusing solely on registering the Service agreements presented by Manufacturers to partners and registration changes requested by clients and partners.
Duties & Responsibilities
- Compensate managers, account executives and all salespeople engaged in the Service Registration/Activation.
- Resolve discrepancies in registrations; coordinate registration summaries and distribution of fully executed agreements to internal and external customer groups.
- Ensure that all contractual terms and conditions comply with standard or approved business practices.
- Proactively manage customer information including additions, moves, and changes up-to-date within the registration and asset database.
- Retrieve registration conformations from vendors.
- Resolving inconsistency of registration data from vendors/manufacturers side like erroneous serial numbers, part numbers, purchase dates and customer contact etc.
- Gathering missing information from Sales Rep and internal departments like part number that is to be registered, end user contact info, serial numbers, reference Order for H/W or warranty etc.
- Suggesting Sales Reps to generate RMA(Return Material) for incompatible warranty part numbers being order by providing them with the compatible warranty part number(s) for the H/W.
- Compensate managers and all salespeople engaged in the Service Renewal.
- Resolve discrepancies in contracts; coordinate contract summaries and distribution of fully executed agreements to internal and external customer groups.
- Coordinate the renewal and extension of Expiring Agreements/contracts.
- Develop the scope and specifications for professional services and other engagements
- Proactively manage customer information including additions, moves, and changes up-to-date within the contract and asset database.
- Draft and negotiate Service Agreements/contracts with partners and clients.
* Excellent and fluent English communication skills are required.
* Excellent Knowledge in computer hardware & Software applications
* Team Work and Motivational skills.
* Proficiency in MS Excel
* Have knowledge of software Licensing + Microsoft Software + Adobe Software + Latest Hardware in computers.