Team Leader Call Centre
Sybrid (Pvt) Ltd - A Lakson Group Company, Pakistan

Leading the Contact Centre teams, provide help to the Assistant Manager Contact Centre to meet targets for the department. - Ensure compliance to Schedules - Following the directions given by AM Contact Centre - Ensure promotions and Marketing activities are communicated and executed by CSEs - Follow ups on Continuous communication & updates of TP promotional and marketing activities to customers - Prepare the relevant executive and operational reports on a timely basis - Co-ordination with training department and TP to improve the knowledge, Skills and abilities of their respective team members - Reward and recognizes the results of all subordinates - Actively participate and promotes incentives programs - Implementing strategies devised by AM Contact Centre to strive for perfect up-selling and cross-selling techniques - Using problem-solving skills to handle difficult or irate clients and resolve conflicts - Producing more n more LEAD request by coaching team members on various methodologies for LEAD generation - Conducting market surveys and researches as per guidelines given by the Manager Contact Centre - Ensure follow up calls on complaints through teams - Regular task specific interaction with other Contact Centre teams - Keep monitoring of team members performance in order to keep profile

- Effective people handling skills - Exceptional communication and interpersonal skills - Optimistic with supportive attitude - Path-goal oriented approach - Details oriented - Results driven - Role model Customer service Professional Profile - Absolute knowledge of local as well as International Contact Centre market trends - Stress management - Time Management