Customer Relationships Officer
Professional Employer, Pakistan

Experience
Fresh Graduate
Salary
12,000 - 14,000 PKR
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
B.Com/BA/BSC/BBA
Total Vacancies
67 Jobs
Posted on
Sep 22, 2011
Last Date
Oct 10, 2011
Location(s)

Job Description

A customer service representative has to answer the transferred calls and satisfy the customers queries with his/her best knowledge & experience. He/She has to sell the services and products to the customers with appropriate system and has to fulfil the assigned targets. A customer service representative has to provide proper product and service information and in case of lack of knowledge, he/she has to transfer the call to his/her senior. His/her duties include accurate and timely follow up with potential customers. He/She has to handle the customer complaints associated with different services and products related issues. He/She has to maintain the soft copy of each follow up and record every conversation taken place.

Job Specification

He/She should have excellent communication skills in terms of speaking and writing. He/She must be a computer literate for feeding all required information as a soft copy and must be able to keep a hard copy of these reports as well. He/She should have good interpersonal skills. He/she should have good management skills. He/She should be ready to work in different shifts. He/She should be able to research billing issues and recognize the documentary process. He/She must have calculative skills and minimum required typing speed. He/she should not be younger than 21 and not be older than 24 years

Job Rewards and Benefits

Professional Employer

Information Technology and Services - Karachi, Pakistan
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