Customer Care & Social Media Manager
Tianshi International Pakistan Co. (Pvt) Ltd, Pakistan

• Receive, scrutinize and resolve the complaints in an authorized and timely fashion
• Shriveling the market operations to ensure the smooth and compliant functioning
• Coordination with market and leaders to acquire the relevant information
• Keeping an eye on the operations of all the branch offices to assure that the services to the customers are extended properly and the branch is functioning steadily
• Using Social media marketing tools to create and maintain the company’s brand
• Researching social media trends and informing management of changes that are relevant to the company’s marketing activities
• Setting key performance indicators (KPIs) for social media campaigns, such as targets for a certain number of shares.
• Online articles writing and publication
• YouTube and fan pages account operations
• Multimedia events increasing the number of followers.

• Analytical skills
• Understanding trends
• Time management
• Project management
• Flexibility

Job Rewards and Benefits