Job Description
ESSENTIAL FUNCTIONS:
1.Monitors and assigns work to Customer Service Representatives, while performing all the tasks of a Customer Service Representative.
2.Trains, explains tasks, and assists in the solution of problems.
3.Receives customers' requests by telephone or mail, analyzes requests, provides information requested or ascertains who can best provide the information, and routes the request to the proper person.
4.Analyzes transactions, corrects records, and adjusts errors.
5.Searches company records under ZIP code, name, account number, etc., using CRT, computer printout, or requisition information from factory.
6.Traces status of orders through Expediting Department.
7.Resolves customer questions related to orders, takes orders as needed.
8.Maintains liaison with other departments for order completion.
9.Writes up order, mails catalog, samples, price quotations, and similar data to customer, as required.
10.Responds to customers' requests via telephone or mail, using typewriter or personal computer when necessary.
11.Contacts customers to ascertain data omitted on orders.
12.Has knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data, as required.
13.Processes all insurance agents' orders and courtesy sales originating through mail.
14.Prepares and forwards preliminary paperwork to Returns and Replacements on problem orders and samples not received.
Job Specification
One (1) year's experience. Knowledge and abilityEnglish, Urdu & Local Language. Pleasant telephone voice/manner, ability to operate simple office equipment sufficiently to perform the job.
Additional Ability to compose correspondence, would be valued.