Call Center Officer
Market Dimensions Inc, Pakistan

We are a Canadian Multinational Firm and looking for call center executives for our online telephonic survey projects. "NO SALES". Excellent Working Environment with Job Security. Night Shifts. Females are highly encouraged to apply. Responsibilities: - Make calls to the people in US and Canada to conduct online telephonic surveys, within the given timeline. - Update the existing databases with changes and the status of each customer/prospective customer - Follow up the calls of the client with other duties which includes faxing, filling up paperwork, doing checks on credit references as well as liaising with other departments - Analyze the various parts of a problem properly and develop logical solutions -Handle customer in the best professional manner, and taken customer always as a priority -Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments -Quality management- look for means of improving as well as promoting quality -Must be able to work in Night Shifts Only.

Skills and Personal Attributes Attribute: 1. Excellent verbal and written English communication skills 2. Basic computer knowledge/technological skills 3. The person should be adept in using search tools, browsers and also email features; attaching files to correspondence, utilizing tracking and management features, including familiarity of CRM solutions 4. Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization 5. Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance 6. Ability to work well as part of a team- to exhibit objectivity and be open-minded towards the ideas and views of others, give as well as welcome feedback, contribute to building team spirit, aid others to succeed 7. Good social skills 8. Ability to meet tight deadlines 9. Attention to detail 10. A sound knowledge of telephone etiquette 11. O/A Level background candidates are highly encouraged to apply 12. Previous experience in Call Center industry will be preferred, but not mandatory