Senior Systems Integrator
Avtex , Pakistan

1 Year
0 - 0
Job Type
Job Shift
Job Category
Requires Traveling
Career Level
As mentioned in job details
Total Vacancies
1 Job
Posted on
Oct 26, 2021
Last Date
Jan 26, 2022

Job Description

Organizational DescriptionAt Avtex, everything we do, every day adds fuel to exceptional customer experience. We do this by utilizing our technology know-how to enable our clients to deliver an exceptional experience to their customers. Position PurposeThe position of Senior Systems Integrator is within Avtex CX Engage team. Our team is responsible for projects that include the design, installation, configuration, development, testing and deployment of a wide range of contact center solutions. Projects range from just a few weeks to several months or more.Working within a project team lead by Project Managers and Solution Leads, our Senior Systems Integrators serve as key project team members and subject matter experts for new implementation, upgrade, and platform/cloud migration. They contribute to projects by designing, building, developing, and testing contact center solutions. Interaction with clients include problem solving, testing support, production deployments and transitioning the solution.This is an opportunity to work with a variety of technologies such as self-service (IVR and Bots), interaction routing, reporting, agent desktops, CRM integration among others. Avtex supports a collaborative work environment where there is opportunity for growth through initiative.Key Accountabilities· Support Business Analysts and Technical Leads with requirements gathering and solution design· Solution design for area in your subject matter expertise· Contact Center solution configuration and implementation· Project-based development to enable business processes or integrations between contact center solutions and client systems.· Build Contact Center solutions using Genesys and Avtex suite of products· Develop, coordinate and execute test and implementation plans· Create as built and operations manual documentation· Work on projects independently as well as being part of a large team to deliver contact center solutions for our customers and partners· Develop internal training, process and best practices· Cross-train other Systems Integrators with your area of expertise· Further develop skills both on the job and through formal learning channels· Assist in pre-sales activities by providing accurate work estimateInteracts closely with Project Management to deliver projects that are done on time and on budget.
Competencies· Personal: Strong interpersonal skills, high energy and enthusiasm, integrity, and honesty; flexible, results oriented, resourceful, problem solving ability, deal effectively with difficult situations, ability to prioritize.Leadership: Ability to gain credibility, motivate and provide leadership; work with a diverse customer base; maintain a positive attitude. Provide support and guidance to more junior team members, particularly for challenging and sensitive assignmentsOperations: Ability to manage multiple projects and products.Perform task at hand in a customer friendly manner while utilizing time and resources efficiently and effectively. Utilize high level expertise to address more difficult situations, both from a technical and customer service perspective.· Technical: Ability to understand and communicate technical concepts; proficient with Microsoft Project, Visio and Office products.Required Knowledge, Skills amp; Abilities· Extensive knowledge of Genesys Engage platform· Telephony integration experience - SIP, SBC, gateways, end points· Strong understanding of common integration protocols (Web Services, API, TCP/IP)· Working knowledge of cloud computing platforms (Azure, Google, AWS) · Working knowledge of database platforms and SQL (MSSQL, Oracle, PostgreSQL)· Working knowledge of various operating systems (Windows, Unix, AIX)· Working knowledge of Web Server configuration (IIS, Tomcat)· Excellent communication skills; both written and verbal· Strong interpersonal and customer facing skills· Excellent problem solver with strong trouble shooting skills· Excellent time management and organizational skills· Ability to work with minimal supervision· Ability to travel for project engagements· Eligible to work in the United States and CanadaDesire Skills· Experience with Genesys Engage Cloud amp; Genesys Cloud· Creation of Routing and IVR flows using Genesys Designer· Understanding of Docker and Container architectures · Working knowledge of Kubernetes· Working and integration knowledge of CRM solutions such as SFDC, MSCRM amp; ServiceNow· Development experience (Java, .Net, Apex or equivalent)Education and Experience· Post-Secondary Degree (or Diploma) related to Computer Science, MIS or IT-related field. BA/BS in unrelated field will also be considered depending on experience· 5+ years of Genesys Engage platform implementation or operational experience· Previous consulting experience in technology related projects, preferably contact center solutions· Genesys Certified Professional· Genesys Cloud Certifications - DesiredWorking at Avtex
At Avtex, we’ve worked hard to create a culture that promotes teamwork, creativity and an effective balance between work and the life outside of it. We are committed to attracting the best and brightest, retaining the best and brightest and building an enviable culture. In short, we want our employee experience to inspire people.
Do you want to be inspired in your workplace? We’re always looking for talented people to join our team!

Job Specification


Information Technology and Services - Islamabad, Pakistan