Job Description
- The post-holder is responsible for all tasks required for collection of debts.
- Making phone calls, field visits to collect payments from defaulters.
- Supervising, motivating and managing fellow staff (Recovery officers).
- Development, coaching and assessment of cases reports.
- Follow through to legal proceedings if any. (court cases of that area)
- Provides guidance in handling difficult or unusual situations to the other collectors.
- Maintains or exceeds pre-established goals relating to the collection of past-due accounts.
- Coordinates regularly with manager collections for all developments.
- Updated to Manager Collections for all recovery cases.
- Follow up and collect installments from defaulters.
- Monitor payment status of accounts.
- Manage local and outstation visits in a cost effective manner.
Job Specification
Communication Skills
Negotiation SKILLS
Customer Handling Skills
Customer Skip tracing
Punctuality and Attendance
Calling Speed Per day