Maintain day to day operations of the business, answering calls, liaising with Colleagues from the UK and achieve high Customer satisfaction.
A Little about AZ Movers Ltd ( UK )
AZ Movers is a Moving Company based in the heart of Scotland, Edinburgh. We move customer belongings everywhere in the UK.
The ideal Candidate will be thriving, professional, productive and dedicated. We will accept your CV if you don't have prior experience yet meet all the following requirements!
Your Day to Day tasks:
Call all enquiries that have come in and take calls
Reply to emails that have come in the night before
Liaising with contractors for prices and availability
Ring back customers to provide a quote then email them the quote, Log the details in the system with the quote and cost
If a Quotation has been accepted, call the customer take all necessary information Dates/Time, addresses, check availability with contractor and then Book them in the system, send a Booking confirmation and Invoice.
Send the job sheet to the contractor once the payment has been received
Send receipt of payment, allocate resources such as packing materials for the upcoming jobs.
Take Customer calls for any quiries, updates, complains or driver information etc.
Job is completed; call the customer ask for feedback and send feedback request via email.
Follow up with customers you have quoted but have not heard back from
Email/text/Call customers that have not responded
We aim to provide a very competitive salary for the right candidate, this role will allow you to grow financially and intellectually. We will provide bonuses for jobs well done. This position is long term and you will progress if you're the right fit.
How to Apply:
It is experience that you have read this advert and have understood roughly what the position requires. You are requested to send your CV and a Customized Cover Letter ( We will not accept copy pasted cover letters or any applications that have not followed the requirements as posted ). The cover letter should state why we should hire you over the other candidates and what makes you interested in working with us. Please also include the salary that you are willing to work for in the cover letter.
The role is in a fast paced environment and can be challenging as it bears huge responsibility. You will be in most cases the 1st point of contact therefore your Politness, telephone manner, customer service and English language skills should be impeccable.
You will be speaking to contractors daily so it is important that you are professional and courteous towards your colleagues and are able to remain calm in stress full situations. Alot of the communication is in written, so your writing skills i.e., Grammer and sentencing should be proper and you should be able to pay attention to detail whilst logging in jobs and writing down addresses.
You will need to be a fast learner And have good common sense and judgement whilst quoting customers to ensure we seal the deal. Your position will be a valuable position in the company as we transition and grow, so shall you.
This position is a Home Based position and you will be given sufficient training and support. Please note candidates from Lahore/Sialkot will be preferred.