IT Support Executive

IT Support Executive
Information Technology Distribution Company , Pakistan Gallery

Experience
3 Years
Salary
25,000 - 30,000 PKR
Job Type
Job Shift
Job Category
Requires Traveling
Yes
Career Level
Telecommute
No
Qualification
Intermediate
Total Vacancies
1 Job
Posted on
Nov 19, 2021
Last Date
Feb 19, 2022
Location(s)

Job Description

What to expect from the role

Work experience with different systems, software, and hardware.

Opportunity to work on IT projects.

Exposure to IT and development.

Work in collaboration with a team.

Guided by experts and professionals in the field and learn on the job.

Responsibilities

Take ownership of customer issues reported and see problems through to resolution

Research, diagnose, troubleshoot and identify solutions to resolve customer issues

Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Provide prompt and accurate feedback to customers

Ensure proper recording and closure of all issues

Prepare accurate and timely reports

Document knowledge in the form of knowledge base tech notes and articles

Follow the SLA for issues with respect to the severity.

Job Specification

Requirements

BS degree in Information Technology, Computer Science or equivalent

Proven working experience in enterprise technical support, IT support or as a technical engineer

In-depth knowledge in the product that the technician is supporting.

Strong problem-solving skills

Excellent client-facing skills

Excellent written and verbal communication skills

Information Technology Distribution Company

Information Technology and Services - Karachi, Pakistan