Customer Services (Issue Resolving)
Human Resource Solutions International - HRSI, Pakistan
Job Description
1. Communicate effectively with customers and prospects via chat.
2. Direct customers to product information resources, including those available on the Internet.
3. Learn the psychology of Internet customers and work with them accordingly to assist in closing the Transaction.
4. Learn products in order to provide the most accurate responses to customers.
5. Provide exceptional service as you respond to questions.
6. Respond to customers in an expected timely manner and can manage multiple chats at a time.
7. Handle problems of the customer and provide resolution as per the SOP.
8. Work and communicate with cross-functional teams to ensure user queries are resolved in a short turnaround time.
9. Should be able to work in a fast-paced and busy environment.
10. Follow pre-defined SOPs (Standard Operating Procedures) and policies.
Job Specification
HRSI is looking for candidates for the role of" Customer Services (Issue Resolving)" for one of the E-commerce clients based in Karachi.
Job Type: Full-time
* Job Timings: 9 to 5 Morning, 10 to 6, and Rotational.
* Education: Inter / Graduates
* Experience: at least 1 year at any call center.
* CONTRACT: Contractual Period: 3 Months extendable on performance-based.
* Salary Range: 25k to 30k (depend on profiles)
Fluent in English, Critical thinking, good communication, problem-solving,