Technical Support Specialist - Remote

Technical Support Specialist - Remote
Insignia Software , Pakistan Gallery

Experience
5 Years
Salary
50,000 - 125,000 PKR
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
Qualification
Bachelors Degree in Computer Science or any IT related Degree or 3 years Diploma in IT
Total Vacancies
6 Jobs
Posted on
Nov 28, 2021
Last Date
Dec 16, 2021
Location(s)

Job Description

Description:

Insignia Software is seeking energetic candidates to provide technical support and training for Insignia
products such as Insignia Library System, Insignia Student Information System. Insignia customers include K-12,
public, academic and special libraries. As a Product Support Specialist for Insignia, you will gain an in-depth
understanding of Insignia products, to provide customer support to customers all over the world.
Requirements: This position involves providing support for various software products. Experience in other library
automation systems and student information systems is an asset. Past experience in providing technical support is
a MUST.

Day to day tasks include but are not limited to:
1. Providing phone and email support to troubleshoot user issues
2. Recommendation product enhancement to improve the product
3. Responsible for quality control/bug testing of new releases
4. Research projects
5. Support product development through research and documentation
6. Updating knowledgebase cases and release notes

Qualifications:
1. Library diploma or MLIS or an IT diploma or degree in computer science
2. People person with excellent phone manners
3. Good English writing and speaking skills
4. High typing speed
5. Someone who both enjoys and excels at problem solving
6. Very knowledgeable on all Microsoft Office products
7. IT related experience an asset
8. 2-5 years experience required

Important:
Office Hours: 5:00 AM – 6:00 PM MST (Edmonton, Canada) Monday – Friday
Shift will be 9 hours with 1 hour lunch break, start time will vary
Statuary Holidays: Local statuary holidays
Work will be done remotely from home, must have stable high speed internet access
Must be fully committed to Insignia, must not have any other part-time or full time job
Start Date: As soon qualified candidates are selected
This is a full-time permanent position

Salary:
PKR 50,000 – 125,000/month depending on experience, education and personality
Health Benefits after probation period
To apply, please send your resume and if you have graduated in last 5 years please
submit your university transcripts.

Job Specification

Library Management System

IT Tech Support

Email & Office Tools

Must have excellent English Language skills (Speaking & Writing)

Academic Research & Learning

Insignia Software

Information Technology and Services - Edmonton, Canada