We are looking for a Retail Sales Representative to provide excellent customer service and meet sales quotas for our business.
Candidates with strong communication skills who can make customers feel welcome in our store will stand out. You will help identify client needs, present and answer questions about our products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role.
Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the store’s profitability.
Responsibilities and Duties
Greet and direct customers
Provide accurate information (e.g., product features, pricing and after-sales services)
Answer customers’ questions about specific products/services
Conduct price and feature comparisons to facilitate purchasing
Ensure racks and products are fully stocked and cleaned and settings
Ensure floors are clear for work and walk
Ensure to write customer demands and its frequency demanded to convey to procurement manager and department demand notes
Manage returns of merchandise
Coordinate with the Sales Representatives team to provide excellent customer service (especially during peak times)
Inform customers about discounts and special offers
Provide customer feedback to the Store Manager
Stay up-to-date with new products/services QualificationsCheck expiry dates and damaged products and handover them to concerned person
Proven 2 years or more work experience as a Retail Sales Representative, Sales Associate or similar role
Understanding of the retail sales process
Familiarity with consumer behaviour principles
Knowledge of inventory stocking procedures
Basic math skills
Track record of achieving sales quotas
Excellent communication skills, capable of building trusting relationships
Ability to perform in fast-paced environments
Soft skills of teamwork, self-motivation, active listening, responsibility, ability to work under pressure
Flexibility to work various shifts
She/he must be good at reading and speaking Urdu and English.
Qualification Intermediate or above