It Technical Support Engineer

It Technical Support Engineer
Multilynx, Pakistan

Experience
Fresh Graduate
Salary
6,000 - 10,000 PKR
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
BSCS, BCS, BTE
Total Vacancies
3 Jobs
Posted on
Dec 21, 2011
Last Date
Dec 26, 2011
Location(s)

Job Description

To provide first level support to Client Employees for their installed IT Assets, Software Applications and Operating Systems. -Follow the Standard IT-Helpdesk procedures and follow the Supervisor/Manager's instructions. - Take care of SLA's as mentioned in helpdesk application. - Escalate the problem/issues to 2nd level teams through work order. - Follow up the open work orders (escalated by concern RE) with his supervisor till closure and after confirmation of issues resolution from user close the open calls. - Provide support for ongoing/upcoming IT activities. - Coordinate with AMS Coordinator for day to day asset movement/transfer/new assignment. Provide complete information (Stock Code, Specs, owner etc) to AMS Coordinator

Job Specification

Microsoft Operating Systems (Windows 2000, XP & 2003) - Ms Exchange, MS ISA Server knowledge. - DNS, WINS, LAN Technologies (Ethernet/Fast Ethernet), WAN (routers)knowledge. - Microsoft Office and Troubleshooting Steps.

Job Rewards and Benefits

Multilynx

Information Technology and Services - Lahore, Pakistan
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