Call Support Representative

Call Support Representative
Alpha Tech Solution, Pakistan

Experience
< 1 Year
Salary
35,000 - 50,000 PKR
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Intermediate
Total Vacancies
1 Job
Posted on
Jan 18, 2022
Last Date
Apr 29, 2022
Location(s)

Job Description

Looking for a talented Customer Service Representative for the inbound campaign.

Skills:

English (fluency)

Communication skills

Team worker

Positive attitude

Listening skills

Customer Service Representative Responsibilities:

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.

Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

Building lasting relationships with clients and other call center team members based on trust and reliability.

Utilizing software, databases, scripts, and tools appropriately.

Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

Making sales or recommendations for products or services that may better suit client needs.

Taking part in training and other learning opportunities to expand knowledge of company and position.

Adhering to all company policies and procedures.

Requirements:

High School Diploma or equivalent.

More education or experience may be preferred.

Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.

Understanding of company products, services, and policies.

Proficiency with computers, strong typing skills.

Ability to ask prying questions and diffuse tense situations.

Strong time management and decision making skills.

Adaptability and accountability.

Fluency in multiple languages may be desired.

Experience: fresh can also Apply

Job Specification

English (fluency)

Communication skills

Team worker

Positive attitude

Listening skills

Job Rewards and Benefits

Communication
Incentive Bonus

Alpha Tech Solution

Telecommunications - Lahore, Pakistan
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