Job Description
Operates switchboard equipment in order to answer incoming calls; determines intent of caller and makes appropriate connection.
May receive visitors, obtain name and nature of business, and schedule appointments
Job Specification
- Knowledge of centralized telephone systems.
- Skill in the operation of telephone equipment.
- Skill in dealing diplomatically with the public under stressful conditions.
- Knowledge of personal computers and methods of updating databases.
- Ability to effectively communicate.