Customer Service Representative
MailDADDY, Pakistan

Job Title: Sales & Customer Service Manager

Roles & Responsibilities;

• Make cold calls to prospects and bring new leads in sales funnel.
• Develop trusted relationships with a portfolio of major clients.
• Acquire a thorough understanding of key customer needs and requirements.
• Expand the relationships with existing customers by regular follow-ups and by continuously proposing solutions that meet their objectives
• Develop you own list of clients by formulating and executing innovative marketing and out-bound campaigns
• Acquisition of new customers and customer consulting in order to reach sustainable sales results (email, CRM tool, Text and calls)
• Meet & Exceed short & long-term assigned revenue targets
• Serve as the link of communication between key customers and development teams
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Play an integral part in generating new sales that will turn into long-lasting relationships
• Fulfil any other tasks as assigned by the management

• 3-5 years’ experience in Call Center, Customer Relations & Management or related field
• Experience of working with US based clients is a MUST
• Must be able to communicate effectively with external & internal clients
• Must have excellent verbal communication skills (US ascent is an advantage)
• Must be able to write professional emails with correct English grammar & structure
• Eagerness & ability to learn new products & industries
• Technical (Engineering/Construction) background is desired but not mandatory as complete training will be provided
• Able to work independently, design his own work day, disciplined, hard-worker and energetic personality

Job Rewards and Benefits