Virtual Customer Care Professional
Adiova, Pakistan

In this role, you’ll be assisting clients with account and product inquiries via both phone & chat as well as performing account maintenance on small business accounts. You will also be trained on Small Business card products allowing you to deliver extraordinary customer care by responding to questions concerning accounts in a fast-paced structured customer care environment.

Applicants will require a winning attitude team player mindset and demonstrated success in customer service. American Express has the best payment products in the world and we are looking for the few individuals that possess the skills to serve the best customers in the world ours. As the face and voice of the American Express brand, you will make a meaningful difference in the lives of our customers and grow your career whilst delivering extraordinary customer service.

If you possess the below experience skills and share our values of providing a remarkable experience for customers then we look forward to receiving your application and speaking with you soon. Daily Responsibilities: Pioneering the servicing of new products that will lead the way in evolving American Express’ servicing strategy Provide extraordinary customer care by responding to questions raised via phone & chat concerning accounts in a fast-paced structured customer care environment Support Customer First philosophy by ensuring professional handling of customer requests

Supporting Customers with transactions and funds inquiries Respond to Customer Inquiries around rewards and redemption and handle end to end Troubleshoot customer problems and determine how to resolve those problems Integrity: Adhere to all Regulatory and Compliance guidelines related to servicing practice.

Qualifications:

Banking Experience preferred Customer service experience (two years+) with a passion for building customer loyalty through exceptional listening consultative relationship building resourcefulness and strong written and verbal communication Proven success in a customer service environment (two years+) Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a web-based environment Excellent written and verbal communication skills

Job Rewards and Benefits