Customer Sales Representative
EzySolutions, Pakistan

Experience
1 Year
Salary
15,000 - 20,000 PKR
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Intermediate
Total Vacancies
2 Jobs
Posted on
Jan 6, 2012
Last Date
Feb 10, 2012
Location(s)

Job Description

With automated call distribution, IVR, skill-based routing systems in operation and customers awaiting resolution call center agent job is hectic and pressure-filled. Candidate must have skills to deal with work pressure and arrogant customer in very polite manner. Shift timings are rotatory as we are Australian based company targeting clientele from Australia, U.S.A, U.K, New Zealand and Canada.

The call center agent must possess following qualities:
- Answer inbound calls as well as assist customers who have specific inquiries.
- Build customers interest in the services and products offered by the company.
- Provide personalized customer service of the highest level.
- Update the existing databases with changes and the status of each customer/prospective customer.
- Arrange for the dispatch of products, information packages, brochures etc. to clients and other interested parties.
- Follow up the calls of the client with clerical duties which includes faxing, filling up paperwork, doing checks on credit references as well as liaising with other departments.

Job Specification

As an individual call center agent must practice following etiquette:
Pleasant and friendly mannerism
Basic computer knowledge/technological skills- the person should be adept in using search tools, browsers and also email features; attaching files to correspondence, utilizing tracking and management features, including familiarity of CRM solutions
Good verbal and oral communication skills- fast and correct typing, ability to create grammatically correct responses without any spelling errors.
The person should also know what to write while utilizing web communication, be able to quickly recognize signals of a disgruntled customer and be able to respond without getting angry
Ability to comprehend, capture as well as interpret basic customer information
Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization
Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.
Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments
Analyze the various parts of a problem properly and develop logical solutions
Quality management- looks for means of improving as well as promoting quality
High level of motivation

Job Rewards and Benefits

EzySolutions

Information Technology and Services - Karachi, Pakistan
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