Call Center Representatives
Asquare Global, Pakistan

We are looking for EXPERIENCED Call Center Representatives *FOR FULL SHIFTS* who would be the liaison between our company and its current and potential customers.

The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

· Manage large amounts of inbound and outbound calls in a timely manner · Follow communication “scripts” when handling different topics

· Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives

· Seize opportunities to upsell products when they arise.

· Build sustainable relationships and engage customers by taking the extra mile

· Keep records of all conversations in our call center database in a comprehensible way

· Meet personal/team qualitative and quantitative targets (When given by the team lead)

Requirements

· Previous experience in a customer support role

· Strong phone and verbal communication skills along with active listening

· Customer focus and adaptability to different personality types

· Ability to multi-task, set priorities and manage time effectively

Benefits:

· Healthy Commission + Rapid career growth

· Fixed Basic Salary along with Monthly Bonuses

· No Targets

· Appraisals

· Job Security Shift Timings (Full Time) 8:00 pm to 3 am

· Previous experience in a customer support role

· Strong phone and verbal communication skills along with active listening

· Customer focus and adaptability to different personality types

· Ability to multi-task, set priorities and manage time effectively

Job Rewards and Benefits