Customer Service Representative
NIAIS (National Initiative for AI & Security), Pakistan

NIAIS is looking for a Customer Service Representative, who would be responsible for assisting & manage students queries, complaints, enrollment management, admissions, resolve issues, and fulfill requests.

Responsibilities:

• Identify and assess student's needs to achieve satisfaction.
• Follow communication procedures, guidelines and policies.
• Provide accurate, valid and complete information by using the right methods/tools.
• Manage large amounts of phone calls.
• Handle student complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Take the extra mile to engage students.

Skills Set & Requirements:

• Previous experience in a customer support role.
• Strong phone and verbal communication skills along with active listening.
• Customer focus and adaptability to different personality types.
• Ability to multi-task, set priorities and manage time effectively.
• Excellent communication and presentation skills.

Qualification:

• Intermediate, ADP or Graduation from HEC-recognized institute.

Experience:

• Minimum 06 months to 01 year of experience as CSR is must.

Note: Female candidates are highly encouraged to apply.

Job Rewards and Benefits