Customer Support Representative (Spanish)

Customer Support Representative (Spanish)
Epaging Pvt Ltd, Pakistan

Experience
2 Years
Salary
65,000 - 120,000 PKR
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Graduate
Total Vacancies
6 Jobs
Posted on
May 11, 2022
Last Date
Aug 11, 2022
Location(s)

Job Description

Customer Service Responsibilities list:

Manage large amounts of incoming phone calls

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Job Specification

Must be fluent in Spanish
Proven customer support experience or experience as a Client Service Representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

High school diploma

Job Rewards and Benefits

Health Insurance
Incentive Bonus
Leaves
Life Insurance
Transport

Epaging Pvt Ltd

Information Services - Karachi, Pakistan
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