Chat Support Executive
Lime Software Logics, Pakistan

We are looking for young and energetic candidates for our Chat Unit. The role requires identifying customers’ needs, and resolving questions and complaints which may require research and investigation to reach a resolution through online support.

The Online Chat Specialist is expected to provide exceptional customer service in a prompt, respectful and courteous manner to ensure customer concerns are resolved in both written and verbal format.

• Online dealing with International Customers via Chat
• Engaging the clients by responding to and solving their queries
• Identify critical customer service issues and report them.
• Maintain flexibility in department responsibilities.
• Review individual performance metric reports and action plans with the supervisor to understand performance.
• Stay motivated, identify personal strengths and opportunities, and work with the supervisor to develop career-enhancing skills.

· Excellent communication skills (Verbal, Written).

· Minimum typing speed of 35WPM with 90% accuracy.

· Fresh to 1 Year of experience in customer services, international call center, chat units.

· Intermediate / A-Levels / Business Graduate. Preference shall be given to candidates with O-Levels and A-Levels backgrounds.

· Must be a team player.

Job Rewards and Benefits