Customer Service Representative
VoicePlus Services, Pakistan
Job Description
VoicePlus has twenty+ years of experience as Managed Telecom Service Provider specialising in supporting Business and Enterprise customers across Australia and New Zealand, focusing on Mobile and EndPoint computing. Its head office is in Sydney, Australia, and a branch office is in Islamabad, Pakistan.
You have the opportunity to join a team that focuses on training and skill development with a bonus program to reward your efforts. We are a small dedicate team that thrives on being independent, innovative and delivering the best results for our team and customers.
The position is in our Customer Service Delivery Team - Mobile Support. In this role, you will be part of a team and be required to be an independent worker who can manage your workload. You will be working in the Islamabad office, which provides customer and technical support to the Australia Parent Company. You will be working directly with Corporate Customers and the Australia Head Office.
Key tasks and responsibilities for Mobile Support:
- Connecting and upgrading mobile services;
- Managing advice to the customer on Mobile value-added services, such as international roaming, IDD, MMS etc.;
- Problem-solving connectivity issues with corporate services, including liaison with the carrier, VoicePlus Teams and Customers;
- Training with Carriers, Providers and VoicePlus Teams;
- Submitting orders on behalf of customers
Job Specification
The successful candidate will have the below skills and experiences:
- 3 years+ Customer Service
- Customer-Centric Attitude
- Reliable and honest
- Windows 10 and Database Systems experience
- Experience in using Queue/Ticket Management System
- Attention to detail and ability to prioritise
- Willing to work alone and in a team environment
- Can-do attitude
- Excellent Communications skills (verbal and written)
- Fluent in English
- Advanced English Writing Skills
- Ability to communicate via phone, live chats, emails and Teams
- Job Rewards and Benefits
Please provide your WhatsApp contact number.