Customer Support Executive
Axilaan Pvt Ltd., Pakistan

We are looking for an ideal candidate to manage our team of representatives who will offer excellent customer service and support.

To be a successful customer support executive, you should have strong communication and interpersonal skills. An outstanding customer support executive should have proven skills of successful customer service and management.

Customer Support Executive responsibilities:

• Work with customers and maintain strong relations.
• Resolve customer complaints brought to your attention.
• Organize open cases and strong follow ups with customers to deliver resolutions.
• Answer call back requests on priority basis.
• Answer calls and provide a better solution to customers against problems.
• Gather customer information regarding issues and present them to appropriate department.
• Take feedback from customers and contribute the feedback to Customer Success Team Lead.

Qualifications and skills:

• Min. 2 years of experience required working in a Customer Support position.
• Highly organized and detail oriented.
• Problem solving skills to provide solution to a problem.
• Written and Verbal Communication skills are highly required.
• Ability to develop strong relations and coordinate across internal and external teams.

Experience in well known organization is an ideal.

Starting Salary: 50k Up To 100k depends on an experience level.

Fresh graduates are encouraged to apply.

Customer Service

Communication Skills

Problem Solving

Reporting skills

Written and verbal skills

Job Rewards and Benefits