The Operations Controller reports to Operations Manager and ensures that the entire process meets customer's and internal requirements and is completed in an organized, efficient and safe manner.
Process daily operation tasks according to applicable work procedures.
Follow up with suppliers to ensure services are confirmed and delivered correctly.
Monitor services on timeline and get confirmations quickly.
Monitor flights on timeline and solve any issue immediately to avoid possible delay.
Assist operators in trip planning and feasibility checks.
Help operators to optimize their flights.
Work hand-in-hand with other teams in SkyHawks to deliver the required service efficiently.
Communicate with employees and management in a clear and concise manner
Other tasks in line with job scope as instructed by the Reporting Manager
Fluent in English (speaking + writing).
Proficient in computer skills (word, excel, power point etc.).
Well-versed in IT Skills.
Passionate about delivering excellence, detailed, customer focused and results oriented.