Quality Assurance Representative
P1 Lead Nerwork, Pakistan
Job Description
Apply only through Mustakbil.com, Pakistan's No. 1 Jobs Site!
Are you sharp at listening, have good English comprehension, and are interested to make an exciting career in the ever-growing
Call Center industry?
We are looking for a talented individual just like you to join us as "Customer Service Representative - CSR" in our Voice and Non-Voice/Avatar team on the live transfers program. We'll provide you with excellent training & all required resources and support to quickly learn the job & become an expert within no time.
Role Summary:
Customer Service Representative is the core position of any call center company in this telemarketing industry. You will be responsible for engaging with a good amount of customers over the phone and persuading their interests. However, this engagement will be voice and non-voice. You will be provided with excellent resources and training to learn the job easily and polish your skillset. You should perform your role professionally and in a disciplined manner to rapidly succeed as a Customer Service Representative.
What You Will Be Doing:
- Get yourself trained with the software/tools and have good attention to detail, script delivery, product knowledge, etc.
Use software controls to communicate and pitch the pre-recorded sales script positively to a good amount of customers on regular basis.
Use the learned tips to engage customers, persuade their interest and qualify them according to client needs.
Verify & keep note of all details provided by customers and submit them to the company’s database.
Assure the call quality parameters are kept in place. Attend training sessions to continuously improve your skillset and performance.
Remain consistent with your performance & generate maximum transfers for the verification team.
Maintain good relationships with your team inside & outside, and demonstrate discipline and professionalism.
To become a good Customer Service Representative, you must love talking to new people & building positive conversations.
What We Are Looking For:
- Relevant experience will be a plus.
- Minimum Intermediate Education is required.
- Good listening and customer engagement skills.
- Good understanding and English language comprehension.
- Excellent verbal, written, and interpersonal communication skills.
- Must be a self-motivator and self-starter.
- Focus on quality and customer service.
- Solid time management skills.
- Ability to multitask and successfully operate in a fast-paced, team environment.
- Proficient with Microsoft Office (Word, Excel).
What You Will Be Enjoying:
- Fixed Basic Salary
- Punctuality Bonus
- Appraisals
- Comfortable environment
- Annual Paid Leaves
Apply only through Mustakbil.com, Pakistan's No. 1 Jobs Site!
Job Specification
Proficient with Microsoft Office (Word, Excel).
Excellent verbal, written, and interpersonal communication skills.
Apply only through Mustakbil.com, Pakistan's No. 1 Jobs Site!