Quality Assurance Representative - Rawalpindi

Quality Assurance Representative - Rawalpindi
P1 Lead Nerwork , Pakistan

Experience
Fresh Graduate
Salary
20,000 - 35,000 PKR
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
FSC , Fresh Graduate
Total Vacancies
15 Jobs
Posted on
Jun 20, 2022
Last Date
Sep 19, 2022
Location(s)

Job Description

Apply only through Mustakbil.com, Pakistan's No. 1 Jobs Site!

Are you sharp at listening, have good English comprehension, and are interested to make an exciting career in the ever-growing Call Center industry?

We are looking for a talented individual just like you to join us as "Customer Service Representative - CSR" in our Voice and Non-Voice/Avatar team on the live transfers program. We'll provide you with excellent training & all required resources and support to quickly learn the job & become an expert within no time.

Role Summary:

Customer Service Representative is the core position of any call center company in this telemarketing industry. You will be responsible for engaging with a good amount of customers over the phone and persuading their interests. However, this engagement will be voice and non-voice. You will be provided with excellent resources and training to learn the job easily and polish your skillset. You should perform your role professionally and in a disciplined manner to rapidly succeed as a Customer Service Representative.

What You Will Be Doing:

  • Get yourself trained with the software/tools and have good attention to detail, script delivery, product knowledge, etc.
  • Use software controls to communicate and pitch the pre-recorded sales script positively to a good amount of customers on regular basis.
  • Use the learned tips to engage customers, persuade their interest and qualify them according to client needs.
  • Verify & keep note of all details provided by customers and submit them to the company’s database.
  • Assure the call quality parameters are kept in place. Attend training sessions to continuously improve your skillset and performance.

  • Remain consistent with your performance & generate maximum transfers for the verification team.

  • Maintain good relationships with your team inside & outside, and demonstrate discipline and professionalism.

  • To become a good Customer Service Representative, you must love talking to new people & building positive conversations.

What We Are Looking For:

  • Relevant experience will be a plus.
  • Minimum Intermediate Education is required.

  • Good listening and customer engagement skills.

  • Good understanding and English language comprehension.

  • Excellent verbal, written, and interpersonal communication skills.

  • Must be a self-motivator and self-starter.

  • Focus on quality and customer service.

  • Solid time management skills.

  • Ability to multitask and successfully operate in a fast-paced, team environment.

  • Proficient with Microsoft Office (Word, Excel).

What You Will Be Enjoying:

  • Fixed Basic Salary
  • Punctuality Bonus
  • Appraisals
  • Comfortable environment
  • Annual Paid Leave

Apply only through Mustakbil.com, Pakistan's No. 1 Jobs Site!

Job Specification

Proficient with Microsoft Office (Word, Excel).

Excellent verbal, written, and interpersonal communication skills.

Apply only through Mustakbil.com, Pakistan's No. 1 Jobs Site!

Job Rewards and Benefits

Incentive Bonus
Leaves

P1 Lead Nerwork

Consumer Services - Rawalpindi, Pakistan