Domestic- Customer Support Executive

Domestic- Customer Support Executive
ibex, Pakistan

Experience
< 1 Year
Salary
25,000 - 29,000 PKR
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Bachelors
Total Vacancies
25 Jobs
Posted on
Jun 29, 2022
Last Date
Aug 31, 2022
Location(s)

Job Description

Job Overview:
Responsible for acting as a liaison between our customer and the respective client. Provides assistance to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.

Handling chats/emails/calls /queries/requests

Complaint Management & Solving Customer grievances

Applying process/product knowledge

Key Responsibilities:

Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.

Follow up to ensure that appropriate actions were taken on customers’ requests. Ideally aim for First Contact Resolution (FCR)

Refer unresolved customer grievances or special requests to designated departments for further investigation.

Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.

Job Specification:

Excellent communication in Urdu and English

Proficiency with MS Office particularly MS Excel

Customer-centric attitude

Qualification:

Graduation or above

Perks & Benefits:

Medical Insurance

Permanent Employment Status

Provident Fund & Overtime provided

Annual Leaves

Leaves Encashment

Referral Bonus

Internal Job Opening in different departments

Job Specification

Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.

Follow up to ensure that appropriate actions were taken on customers’ requests. Ideally aim for First Contact Resolution (FCR)

Refer unresolved customer grievances or special requests to designated departments for further investigation.

Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.

Job Specification:

Excellent communication in Urdu and English

Proficiency with MS Office particularly MS Excel

Customer-centric attitude

Qualification:

Graduation or above

Job Rewards and Benefits

Gratuity
Health Insurance
Incentive Bonus
Leaves
Life Insurance
Medical
Provident Fund
Sports and Entertainment
Transport

ibex

Outsourcing/Offshoring - Karachi, Pakistan
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