The candidates should be able to understand and Speak English fluently
Neutral Urdu accent
To ensure customer questions about Bank products and try to solve any problems they might have following Bank's procedures
To ensure phone calls and listen to customer's questions and concerns
Meet all service standards and quality parameters on all calls.
To service and maintain customer relation through Phone Banking channel
Good communication skills
Can work in rotational shifts
Fluency in spoken English & Urdu language
Open to work in rotational shifts