Job Description
To provide professional and effective services to internal and / or external customers, to meet customer expectations, particularly in terms of Quality and Timeliness in line with departmental standards, procedures and guidelines.
To provide follow up with customers to ensure customer satisfaction with products and / or services provided
To communicate courteously with internal and / or external customers by telephone, email and face to face, building positive relationships, investigating, responding to and progressing issues and queries to a successful conclusion at the earliest time.
To speak positively and enthusiastically about the company and its products and services to ensure that a professional company and brand image is provided at all times to customers and colleagues.
Job Specification
To be willing to list to and support colleagues and team members with professional problems devoting time to impart expertise infusing confidence and expressing positive expectations regarding the teams and companys performance.