The purpose of the Helpdesk / IT Support Engineer is to provide technical support to users and customers with prevantive maintenance, ensuring their incidents are resolved in an efficient and professional manner. Fundamental to the role is the ability to offer exceptional customer service, through excellent written, oral and organizational skills, whilst delivering accurate technical resolutions to problems.
DESIRABLE SKILLS / EXPERIENCE: A relevant degree and MCPs qualification is must
Candidate may have experience of the following: Helpdesk, IT Support, Microsoft Certified Professional, Server Support, etc.
a) Candidate must have previous experience working in an IT Support related role, ideally at Helpdesk level. b) Knowledge of Basic LAN/WAN Connectivity principles. c) Significant Microsoft Windows XP/7 Desktop skills and Microsoft Office Applications 2003/2007/2010 experience. d) Experience of extensive PC hardware & printer support. e) Demonstrable ability to manage and priorities significant workloads. f) Candidates must demonstrate good Interpersonal skills, good verbal and written communication, attention to detail and be self-motivated. g) Experience of Windows 2003/2008 basic server administration. h) Working with Lotusnotes / SAP client will also be plus advantage but not necessary.