Job Description
Habib Bank Limited - Call Center requires.
General Purpose
Main Job Tasks and Responsibilities
contact businesses or private individuals by phone
deliver prepared sales scripts to persuade potential customers to purchase a product
describe products and services
respond to questions
obtain customer information
obtain possible customer leads
data entry and maintenance of customer/potential customer data bases
follow up on initial contacts
maintain records of telephonic interactions, orders and accounts
Job Specification
Education and Experience
proficient in relevant computer applications
good keyboard skills
knowledge of sales principles and methods
knowledge of customer service principles and practices
knowledge of call center telephony and technology
sales experience
Key Competencies
communication skills - written and verbal
persuasiveness
problem solving
adaptability
initiative
judgment
tenacious
resilient
negotiation skills
work under pressure
high energy level
planning skills