Job Description
Responsibilities:
1. Deliver personalized service over the telephone to customers on various banking products, accounts, and services inquiries in an effective and efficient manner.
2. Ability to understand customers’ needs and provide appropriate solution and attention.
3. Identify cross-sell opportunities during customer interaction.
4. Consistently deliver quality service to our customers to achieve total customer satisfaction.
5. Solicit customers’ feedback and identify problem trends for improvement actions.
6. Assisting customers with their inquiries, escalate/ re-direct problems when appropriate
Job Specification
Minimum graduate, not even result awaited
A pleasant voice, positive telephone manners.
Attentive listening and communication skills.
Good command of oral and written English
Proficient in PC skills including MS Office applications.
Able to start immediately