Job Description
answer telephone, screen and direct calls
take and reply messages
provide information to callers
greet persons entering organization
direct persons to correct destination
deal with queries from the public and customers
ensures knowledge of staff movements in and out of organization
general administrative and clerical support
prepare letters and documents
receive and sort mail and deliveries
schedule appointments
maintain appointment diary either manually or electronically
organize meetings
tidy and maintain the reception area
Job Specification
Good written and communication skills
Excellent interpersonal skills
The ability to work independently and resourcefully.
Maintain a professional attitude and demeanour, including courteous interactions with team workers, supervisors and others, encountered in the course of work.
Be flexible with work schedules, remain calm and courteous and exercise self-control when interacting with impatient individuals.
Effectively communicate policies and procedures as required in the course of the job.
An understanding, acceptance and adherence to the need for strict confidentiality
An ability to use own judgement, resourcefulness, common sense and local knowledge to respond to patients enquiries and requests