Receptionist
Islamabad Serena Hotel, Pakistan

Job Summary:
Working for 5-star leading hotel of the world, reception provide unique, memorable, and professional services by knowledgeable and able to giving explanation in all Spa Products and treatment menu and other facilities i.e. gym, fitness, aerobic room, changing rooms etc according to hotel Standard Procedures and ensure that all reservation handled properly.
Only female candidate..

Main Duties and Responsibilities:

o Handle all guests reservations according to our standard procedure
o Advise guest in treatment menu, packages and products and assist in inspection
o Handle cashiering duties, petty cash and financial updating
o Provide Clients Consultations
o Ensure smooth working handover between Guests and therapists/instructor
o Make sure all spa bar and lounge area are clean, fresh, and tidy
o Make sure that retail products is display nicely with update prices
o Handling retail sales and make sure all inventory data is accurate
o Make sure all appointment and staff schedule is update in system
o Control and maintenance the audiovisual equipment in Spa shop
o Understand and able to operate software system available in the hotel
o Always have initiative to able done all the tasks given by supervisor and take responsibility for your actions

. Excellent communication and negotiation skills in
English and Urdu
. Pride to be a part of team and have a good team
working skill
. Good Organizational skills
. Show a positive attitude at all times whilst on
duty.
smile naturally and offer help to other staff members
. Well presented in term of professional grooming
. Show respect to the guests, owners, managers and
colleagues at all times
. Attention to details and consider hospitality as
professional career.
. Only female candidate