System Support Engineer
Arthur Lawrence, Pakistan

Experience
3 Years
Salary
22,000 - 25,000 PKR
Job Type
Job Shift
Job Category
Traveling
Yes
Career Level
Telecommute
No
Qualification
IT related masters or bachelors degree
Total Vacancies
2 Jobs
Posted on
Jan 7, 2013
Last Date
Apr 1, 2013
Location(s)

Job Description

LAN Support

1. To troubleshoot, diagnose and resolve the issues related to LAN, hardware and voice efficiently to ensure maximum up time of infrastructure
Complain Management system
2. Log all complaints / quires / services requests / requisitions in a repository in order to measure efficiency and future root cause analysis to prevent recurrence of the issue
3. Periodic maintenance of hardware / software

Other
4. Provide timely support on need basis to international operations by evaluating and prioritizing the issues
5. In absence of supervisor, responsible of coordinating with third service provider / vender for resolution related to telephony and call recording solution provider
6. Handle daily tasks given by supervisor / Manager
7. Minimize resolution time by providing timely support and escalate issues on times to higher ups.
8. Coordination with other departments for network and systems backend quires
9. Religiously follow the departmental processes and policies

Job Specification

Minimum of 2 years of experience
Demonstrate effective written and oral communication skills - very good command of both spoken and written English and Urdu.
The jobholder will be expected to maintain close and effective personal working relationships at all levels of the organization

Job Rewards and Benefits

Arthur Lawrence

Information Technology and Services - Karachi, Pakistan
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