Pinnacle requires offshore customer support executives for its inbound operations. Handling customers via live chats, inbound calls and email correspondence are the major tasks. Needs to perform business requirements and trend analysis for client satisfaction and profitability. Job includes pure customer service operations for our international clients. We offer career development, performance bonuses, transportation service, attendance & holiday allowances,and paid annual leaves. One may also have the opportunity to coach other team members or move into specific product specialties.
We are looking for someone who is responsive, dedicated and thrives in a fast-paced environment. Excellent language, communication and interpersonal skills. Sound knowledge of computers & Internet with above average typing speed. Should be able to assure 100% customer satisfaction. Demonstrated ability to effectively resolve customer issues/ complaints with patience. Candidates with preceding call center experience with International customer support will be favored.