Customer Service Representative

Customer Service Representative
Martvers, Pakistan

Experience
< 1 Year
Salary
10,000 - 15,000 PKR
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Intermediate level
Total Vacancies
1 Job
Posted on
Jan 7, 2023
Last Date
Apr 14, 2023
Location(s)

Job Description

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Job Specification

  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Intermediate education degree or equivalent
  • Ability to stay calm when customers are stressed or upset
  • Adherence to the sales pitch
  • Multitasking and time management skills
  • Excellent verbal communication skills (strong command on English & Urdu language)
  • Comfortable using computers

Job Rewards and Benefits

Martvers

Food & Beverages - Peshawar, Pakistan
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