Customer Service Representative
Martvers, Pakistan
Experience
< 1 Year
Salary
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Intermediate level
Total Vacancies
1 Job
Posted on
Jan 7, 2023
Last Date
Apr 14, 2023
Location(s)
Job Description
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Job Specification
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Intermediate education degree or equivalent
- Ability to stay calm when customers are stressed or upset
- Adherence to the sales pitch
- Multitasking and time management skills
- Excellent verbal communication skills (strong command on English & Urdu language)
- Comfortable using computers
Food & Beverages - Peshawar, Pakistan