Service Advisor
Toyota Capital Motors, Pakistan

Experience
1 Year
Salary
12,000 - 15,000 PKR
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
DAE AUTO and DIESEL
Total Vacancies
4 Jobs
Posted on
Jun 17, 2013
Last Date
Jun 22, 2013
Location(s)

Job Description

  1. Promptly meet and greet service customers in a friendly and courteous manner.
  2. Listen to customers’ reasons for bringing their vehicle to the service department.
  3. Offer appropriate services and repairs to satisfy customer requirements or concerns.
  4. Provide accurate quotes for all services and repairs recommended.
  5. Handle minor customer complaints and /or misunderstandings tactfully, promptly and with genuine concern for the customer’s problem.
  6. Refer to the service manager customers with complaints that cannot be satisfied at the service advisor level.
  7. Make policy adjustments within the guidelines and budgets established by management.
  8. Answer incoming telephone calls promptly and courteously.
  9. Make every reasonable effort to make the service experience as pleasant as possible for the customer
  10. Sell repairs and services suitable to the customer’s needs.
  11. Conduct vehicle walk-around to record any vehicle damage and to check for any areas that may require attention such as lights, wipers and tires.
  12. Present and explain the maintenance menu to every service customer where suitable.
  13. Sell the maintenance service due according to the vehicles schedule.
  14. Provide the customer with an accurate quote of the work requested and recommended during repair order write-up.
  15. Obtain the customer’s written approval by having the repair order signed
  16. Provide the customer with an accurate quote of the work recommended when additional needed repairs are found during the repair process.
  17. Obtain properly documented telephone approval for all additional needed repairs.
  18. Record lost service sales
  19. Meet or exceed Service sales objectives set by management

Job Specification

The Service Advisor is the Dealership’s front-line customer relations and service sales representative. The job encompasses handling customer service requests and concerns, meeting pre-determined service sales objectives and the accurate performance of designated administrative duties.

1.Maintain a high level of grooming, hygiene and dress consistent with the duties of the position. This may include the wearing of uniforms designated by management.

  1. Arrive at work, take breaks and depart work at the times designated by management.
  2. Report to management any situation or condition that jeopardizes the safety, welfare or integrity of the dealership.
  3. Perform other duties as assigned by management.
  4. Answering the inquiries and adding in the Inquiry system.
  5. Providing Backup for CR Department as inquiry handler(incase if assigned)

Job Rewards and Benefits

Toyota Capital Motors

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