Web Chat Representatives
Esoul (Pvt.) Limited, Pakistan

We are currently looking for Web Chat Representatives to respond to customer’s request for live online sales chats. The Web Chat Reps will serve as product advocates & assist customers requesting sales and service.

Motivation, Passion, Integrity. Those are just some of the attributes valued at Bookgator. Of course, there are some other requirements too. These include:

• 6 months Web Chat Representatives experience required; retail sales acceptable
• High school or equivalent required; college degree a plus
• Ability to type minimum of 45 wpm with 90% accuracy
• Ability to respond quickly and accurately to customer inquiries via the live chat program.
• Ability to navigate through several web applications simultaneously
• Competency using Microsoft Office applications
• Maintain up to date, comprehensive, product, services, and product knowledge.
• Profiling and probing end-user customer for possible sales opportunities.

Familiarity with basic use of voice mail and electronic mail systems preferred

• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Contributes to team effort by accomplishing related results as needed.

Job Rewards and Benefits