WFM/MIS Officer
Sybrid (Pvt) Ltd - A Lakson Group Company, Pakistan
Experience
2 Years
Salary
20,000 - 25,000 PKR
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Graduation
Total Vacancies
1 Job
Posted on
Jun 26, 2013
Last Date
Jul 10, 2013
Location(s)
Job Description
-Designing and Implementation of rosters (shifts) of Contact Centre
-Capacity planning (i.e. number of CSRs for each shift)
-Provision of on demand reports & data analysis
-Contact Centre data maintenance
-Feed back to CSRs on their daily quantitative performances (i.e. number of calls and other related statistics)
-Presentation of Performance Scoring Model (Quantitative part of PSM.
-Reporting to management on daily, weekly and monthly basis.
-Identifying system needs and resource requirements to keep on improving data analysis systems
-Capacity planning (i.e. number of CSRs for each shift)
-Provision of on demand reports & data analysis
-Contact Centre data maintenance
-Feed back to CSRs on their daily quantitative performances (i.e. number of calls and other related statistics)
-Presentation of Performance Scoring Model (Quantitative part of PSM.
-Reporting to management on daily, weekly and monthly basis.
-Identifying system needs and resource requirements to keep on improving data analysis systems
Job Specification
-Excellent command in MS Excel
-at least 2 years of experience in MIS or Work Force in reputable call center or BPO
-Analytical Thinking.
-at least 2 years of experience in MIS or Work Force in reputable call center or BPO
-Analytical Thinking.
Job Rewards and Benefits
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