IT Hardware Executive
Amreli Steels Limited, Pakistan

• installing and configuring computer hardware operating systems and applications;
• monitoring and maintaining computer systems and networks;
• talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
• troubleshooting system and network problems and diagnosing and solving hardware/software faults;
• replacing parts as required;
• providing support, including procedural documentation and relevant reports;
• following diagrams and written instructions to repair a fault or set up a system;
• supporting the roll-out of new applications;
• setting up new users' accounts and profiles and dealing with password issues;
• responding within agreed time limits to call-outs;
• working continuously on a task until completion (or referral to third parties, if appropriate);
• prioritising and managing many open cases at one time;
• rapidly establishing a good working relationship with customers and other professionals, e.g., software developers;
• testing and evaluating new technology;
• conducting electrical safety checks on computer equipment.

JD/JS module of HARMONY caters for all the above in an efficient and integrated manner. The job description includes the objectives of the job, reporting hierarchy, key functions, primary/secondary responsibilities, administrative and financial authorities etc. Job specification comprises qualifications, trainings, skill sets, proficiency in languages, Age bracket, gender, experience, personality traits, soft skills requirement, work environment and location of the job.

Job specification combined with Job description portrays a complete picture of the size, profile, span of control for any job. This picture helps in recruitment and it is linked with Personnel information system to identify the gaps by comparing attributes required for a specific position against the attributes of a current employee, whether holding this position or aspiring for this position.

Job Rewards and Benefits