We are an equal opportunity employer, However, for this position, we encourage male candidates to apply.
- Answer or make calls to clients to learn about and address their needs,
- Guide efficiently and accurately to the clients for their queries, explaining possible options, and ensuring that clients feel supported and valued,
- Engage in active listening with clients, confirming or clarifying information related to inquiries,
- Build lasting relationships with clients and other call center team members based on trust and reliability
- Utilize software, databases, scripts, and tools appropriately,
- Ability to covert inquiry in appointment with sales team or recommendations for products that may better suit client needs
- Take part in training and other learning opportunities to expand knowledge of the company and position
- Adhere to all company policies and procedures