ZAFARSON GLOBAL SERVICES LTD. IS LOOKING FOR SALES, MARKETING, CALL CENTER AGENTS, TELESALES REPRESENTATIVES, DATA ENTRY REPRESENTITIVES, BACK OFFICE SUPPORT REPRESENTAITVES. YOU WILL BE RESPONSIBLE FOR SELLING PRODUCTS AND SERVICES GIVING PROPER PRODUCT KNOWLEDGE, CUSTOMER SUPPORT AND OTHER ADDABLES WHICH YOU WILL LEARN DURING YOUR TRAINING PROCESS.
OUR CLIENTS DEMAND THE HIGHEST SERVICE LEVEL POSSIBLE. WE ARE CONSTANTLY WORKING TO BUILD A TEAM OF FRIENDLY AND EFFICIENT SUPPORT PROFESSIONALS TO MEET OUR CURRENT CLIENTS GROWING CALL VOLUMES, AS WELL AS THE NUMEROUS NEW CLIENTS WE BEGIN SERVICES FOR EACH MONTH. THIS IS A 08 HOUR SHIFT, 5 DAYS A WEEK. FRESH GRADUATES AND STUDENTS WHO CAN MANAGE TO WORK DURING OUR JOB HOURS ARE WELCOME. FREE TRAINING IS PROVIDED TO RIGHT INDIVIDUALS FROM A CERTIFIED TRAINER OF THE INDUSTRY. WE PAY HIGH COMMISSIONS IN THE INDUSTRY.
Technical skills A TECHNICAL SKILL SET WITH THE ABILITY TO PROVIDE DESKTOP TROUBLESHOOTING, RESOLVE INTERNET CONNECTIVITY ISSUES, AND SUPPORT SOFTWARE APPLICATIONS.
Customer service skills WORKING WITH CALLERS WHO MAY BE FRUSTRATED OR UPSET THAT SOMETHING HAS’NT GONE AS EXPECTED. A KEY COMPONENT OF THIS IS ASSURING THE CUSTOMER THAT YOU WILL HELP THEM, CALMING THEM DOWN, AND RESOLVING THE SITUATION FOR THEM WHEN POSSIBLE. PATIENCE AND A GENUINE DESIRE TO ASSIST OUR CUSTOMERS IS A MUST. YOU WILL BE RESPONSIBLE FOR UP SALES, CUSTOMER SUPPORT AND INBOUND CALL HANDLING. GREAT COMMUNICATION SKILLS, ALONG WITH GOOD ACCENT IS A MUST FOR THIS JOB. YOU MUST BE A QUICK LEARNER. CONFIDENT WITH QUICK LEARNING CHARM, WELL SPOKEN WHO CAN MANAGE THEMSELVES. GOOD COMMUNICATION AND FLUENCY IN ENGLISH WILL HELP. PLEASE DON'T MAKE UP THINGS AND BE REAL.
Attention to detail CALLERS WILL REGULARLY RELATE INFORMATION INCLUDING PHONE NUMBERS, EMAIL ADDRESSES, PRODUCT NUMBERS, MESSAGES AND DETAILS ABOUT THEIR PARTICULAR REASON FOR CALLING. ACCURATELY RELAYING THIS INFORMATION TO OUR CLIENTS IS CRUCIAL TO YOUR SUCCESS IN THIS POSITION.