CSR-Outbound
Translation Empire, Pakistan

Job Responsibilities:

• Manage/handle the outgoing/incoming calls professionally
• Identify and assesses customers' need to achieve satisfaction
• Giving follow up calls to the customers at a specified date and time
• Keep records of customer interactions
• Follow communication procedures, guidelines, and policies
• Managing a large number of outbound calls
• Following call center scripts when handling different topics
• Identify interpreters needs, clarify information, research every issue, and provide solutions

Qualification / Skills:

• Must be graduate BBA/MBA (preferred)
• Outstanding English written & oral communication skills
• Must be able to work in a fast-paced environment
• Understanding of organisational skills
• Time-management skills
• Ability to work quickly and accurately
• Ability to streamline functions and passion to learn and grow
• Must be able to work in a team

Work mode:

Work from Office.

Shift Time

UK Timings preferably 1pm-10pm / 2pm-11pm.

Location:

Bahria Town Phase 7 Rawalpindi

Job Rewards and Benefits